PebblePad Support

PebblePad Help

Extensive online help is available from within PebblePad. This can be accessed in full by clicking on the ‘?’ icon in the bottom corner of the right hand pad. Alternatively, clicking on the smaller ‘?’ icons anywhere within PebblePad will open the relevant help section.

Comprehensive tipsheets are available from within the online help for all the Institution Tools (gateways, profiler, form builder) and the Administration functions. These can be downloaded and printed and are excellent resources to support staff training.

Technical Support

A number of basic technical documents including a technical overview and server specifications are available from the PebblePad Evaluation page. More detailed technical information can be obtained by contacting PebblePad Support directly (details below).

PebblePad FAQs

To view a list of Frequently Asked Questions please visit this page.

PebblePad Support

Pebble Learning takes customer service very seriously and we pride ourselves on having an excellent reputation for providing fast and friendly support.

.... comments from 2010 PebblePad survey.

Institutions are invited to nominate up to three institution contacts to liaise directly with Pebble Learning staff. This liaison might include discussions around implementation planning, bespoke development, integration with institution systems, on–site training, licence and hosting options, and any other questions or issues that might arise.

The PebblePad support team are available as a first point of contact for any questions, concerns or issues and can be contacted at: support@pebblelearning.co.uk.

Major or urgent issues should be reported by telephone rather than email. Please phone:
UK: ++44 (0) 1952 288300
Australia: +61 (0) 400 899 820

The following documents provide more detail about the type and level of support you can expect as a PebblePad customer:

Support flow – when to contact PebblePad support
Support and Issue Resolution
PebblePad Service Level Agreement